Make sure you are logged in first. Once you in your order review page during checkout, simply click on redeem points button to apply all available points to your order.
EXPIRY OF POINTS
All points will expire in 60 days. The clock start ticking once point are earned and points earned at different times will have different expiration date. We will warn you 3 days in advance when your points are about to expire.
How can you earn points for writing product reviews?
You can earn points for writing reviews on any of our store products. Log in, go to My Accounts. Go to My Orders. Click on View Order. You will see that next to each item that you ordered, there is a button that says, “Review and earn points”. Click on it and you will be redirected to the product review page. Submit your review! Once your review is approved, you account will be credited with 50 points for each approved review
When will my review be approved? When can I get my points?
You will not earn points immediately. Please give approximately 2-3 working days for your review to be approved. Once approved, the points will automatically be added to your account. To view your Reviews summary, go to My Account, and then click on My Product Reviews. You will see all the reviews you have submitted and their statuses: Approved, Cancelled, Pending.
How to understand my Reviews Summary?
In your Reviews Summary, each review has a comment and a status. The comment section indicates whether you have received points for the review. The status section shows whether your review is Approved, Pending or Cancelled.
- Approved: Review is approved, points earned.
- Pending: Review is still pending approval, the pending points will be visible on your accoun
- Cancelled: Review is not approved, no points earned.
Why is my review not approved?
We only approve & post reviews that are helpful, constructive and objective to other customers. An ideal review is at least 2-3 sentences, highlighting pros/cons of product, brief explanation for your opinions. Some reasons why review is not posted/not approved:
- Too short, not helpful/constructive/beneficial to other customers
- Subjective, biased opinion without reasonable explanation
- Irrelevant review not about product (e.g. delivery/customer service, etc)
- Review about defective product
- Duplicated reviews are deleted (1 review per product)
How can you earn points for referring my friends?
Referring your friend has never been easier! First log into your pupsik account and click this LINK to access "My Invitations".
At "My Invitations", enter your friends' email address, add an optional message and press send. Once your friend makes his/her first purchase through your invitation, you will be awarded 250 points.
Do Pupsik points ever expire?
All points earned have expiry duration of 60 days. Points earned at different times will have different expiration dates.
Will you remind me if my points are about to expire?
Yes, we will! We will send a reminder 3 days before your points are about to expire.