• 0 items

  • Sign up and get $10 off
30 Day Returns
California Baby Medela JuJuBe Tula Baby Carrier Mustela Lansinoh Parklon Playmats

Return/Defect/Cancellation Policy

*Return terms are different for defect and non-defect items.

 

Defects Policy

We sincerely apologise for any defects in the items sent. Here are the steps to follow should you receive a defect:

  1. Notify us within 7 days of receipt either by replying to your order email or by using this contact form (click here). *We regret that we are not able to assist if defect is reported after 7 days.

  2. Explain the nature of the defect and attach any product and packaging photos or videos that might help. (Tip: Attaching photos & videos will facilitate the process.) Our customer service may ask you some questions (or request for more photos/videos) to determine the defect.

    • Once the item is confirmed defective and irreparable, a replacement from our warehouse will be sent to you, or the item supplier will contact you to arrange an exchange. (*Your defective item may be collected back.)

    • If the item can be repaired, the item will not be eligible for refunds, replacements or exchanges.

    • If the item has a local service centre, you may be referred to the service centre for professional assistance or to obtain the replacement.

  3. In some cases, if the defect is complicated, photos and videos sent may be insufficient in demonstrating the defect. You may then choose to send the item to us for evaluation. We will perform tests on the item and/or send it to the supplier to confirm the defect. The replacement will be sent out to you only after the defect is confirmed. Please note that this process will take some time.

When sending item back for evaluation

The buyer is responsible for all return shipping charges back to us.

  1. If the item is considered defective, we will reimburse the shipping charges (up to $5 with a valid receipt). Either a replacement or refund will be issued to you.

  2. If the item is not considered defective (after performing reasonable tests), we will send the item back to you at a charge. You may also self-collect. *The initial shipping charges incurred for sending item back for evaluation will not be reimbursed.

*If you are eligible for refund, it will be in the form of store credits.

Pupsik reserves the right to reject any return item (defective or non-defective), if the state (e.g. packaging, item condition) of returned item do not meet our requirements.

 

Returns Policy

At Pupsik, is important to us that you purchase an item that you would like to keep. It is alright to change your mind or if you accidentally purchased the wrong item.

Do not send back your item without Pupsik's authorisation, your item will be rejected.

Here are the steps to follow:

  1. Write to our customer service to request for a return. However, please ensure you have read the full terms and fulfilled all of them before requesting for a return. If you are unsure whether you are eligible for return, just ask our customer service. Click here for the contact form.

  2. Our customer service will reply your e-mail authorising you to send back your item. (Note: Your return is not accepted yet.) Print Return Request Form (click below button) and fill it in. Include this form with your return item. Do not use this form without Pupsik authorising you to send back your item. We screen every return request and any unauthorised returns will be rejected.

  3. You may choose to bring the item to us personally or mail it to us. Buyer is responsible for all shipping charges to send the return item to us. We encourage customers to use a trackable delivery service when returning items to us. This allows you to track delivery status of your own return parcel. Pupsik is not able to advise on the delivery status of your return parcel and is not responsible for any delays, loss, or damages due to transit. Pupsik reserves the right to reject return parcels that are damaged or charge a restocking fee in the instances when the item needs to be sent back to our supplier for repacking. Customers are therefore encouraged to take extra care in proof-packing the return item for delivery.

  4. After we have received your return item, we will screen your item for physical damages. (Note: Your return is not accepted yet.)

  5. You will receive an e-mail from us (maximum 7 days) notifying you whether your return has been accepted or rejected. If your return is accepted, refund will be issued to you in the form of store credits which you can use to offset a future purchase with us. Refund amount will be the actual amount you paid for the return item, regardless of price fluctuations. 

IMPORTANT

  • Free Shipping Policy: After returning the item, if your order value falls below S$60, your entire order will no longer enjoy Free Shipping. You will be charged a shipping fee of S$4.90 (small items), S$10 (large items above 2kg) or S$18 (XL items e.g. playmats, safety gates, etc.). This is done by deducting the shipping fee from your store credits earned from your return item. 

  • Promo Code: If you used a promo code for your order and after returning the item, your order no longer satisfies the terms and conditions of the promo code (e.g. order value falls below minimum spending for promo code), your order no longer enjoys the promo code. The discount you enjoyed from the promo code will be deducted from your store credits earned from your return item. *Promo codes for First-Time order are not valid on your next order even if you did not enjoy the promo code on your first order due to return item.

  • Reward Points: Reward points earned from the return item will be deducted.

  • NO EXCHANGES. You can only return the item and then purchase a new one (regular shipping fee applies, for orders below S$60).

Pupsik reserves the right to reject any return item:

  • Mailed/brought down to us without our authorisation.

  • That does not meet our requirements.

If the return item is rejected, customer must collect back the item. You may self-collect, arrange your own courier service, or opt for our courier service. Our courier service is chargeable at a rate of S$6-20 (small to large items).

 

Return Conditions

  • Item is purchased within 30 days.

  • Packaging is unopened, in original condition

  • Item is brand new, in original condition

  • All original tags/labels attached and intact

  • Safety products (inclusive and not limited to: Car Seats, Strollers, Safety Gates & Extensions, Booster Seats, Child Restraints) cannot be returned.

  • Item is not sold under “As Is”. (As Is – no further discounts, no returns, and no exchanges.) Items sold under “As Is” will have a disclaimer on the product page.

Wearables

Items with sizes (e.g. clothing, baby slings, etc) can be returned after trying, provided they are:

  • Purchased within 30 days

  • Unworn, unwashed

  • Brand new, in original condition and packaging

  • All original tags/labels attached and intact

Items with Expiry & PAO

For items with expiry date, the expiry date will be listed on the product title. This expiry date is indicative only. We sometimes receive stocks with a mixture of expiry dates, therefore you may receive items with expiry date that differ slightly from what is published online. This difference should be a minute one.

If you receive an item with an expiry date that grossly differs from the published one, you may contact customer service for assistance. Returns are accepted on a case-by-case basis.

Occasionally, our website may list items near its expiration (less than 6 months). These items are priced competitively and cannot be returned.

Other items have a PAO (period-after-opening) symbol. They have no expiry date. The PAO symbol is depicted by a picture of a container with a number inside (e.g. 3M, 6M, 9M, etc). The item must be discarded by the stated number of months (i.e. 3M – discard item 3 months after opening).

 

Cancellations Policy

  • We do not accept cancellations after an order is placed on our website as the order is sent to our warehouse for immediate processing.

  • Should you change your mind about an order after placing it, you can return the item back to us under our Returns Policy (see above).

  • If you reject your parcel upon delivery, you will be charged an administrative/logistic fee of S$15 - 25 (depending on the size of your order). This fee will be deducted from your store credits earned from your return items.

 

Warranties

  1. By default, all items sold at Pupsik does not come with warranty unless otherwise stated on the product page itself.

  2. For all defects covered under the warranty period, you will be directed to the respective warranty service centre for repairs. If it cannot be repaired or replaced, a refund of store credits will be issued.

  3. Warranties related to Jujube bags click here.