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WELCOME TO PUPSIK LOYALTY PROGRAM

For our most devoted customers, we've introduced our new loyalty program to thank you for your commitment to our business. If you have already created an account on Pupsik, you are automatically enrolled! If not, click HERE to sign up.

Now every time you shop with us, leave a review, invite a friend, you can earn reward points which can be exchanged for future discounts and savings. There are multiple ways for you to earn points! Refer below for more details.

Check your point balance HERE (requires login).

HOW DOES THE LOYALTY PROGRAM WORK?

EARN POINTS

VIP/Regular customers: $1 spent = 2 point earned

VVIP*: $1 spent = 3 points earned

VVVIP**: $1 spent = 4 points earned

Other methods: varying points (refer below)

*Spend a combined purchase of $1000 to qualify for VVIP

**Spend a combined purchase of $10000 to qualify for VVVIP

SPEND POINTS

Redeem 100 points = $1 saving
OTHER WAYS TO EARN POINTS

How do I redeem my points?

Make sure you are logged in first. Once you in your order review page during checkout, simply click on redeem points button to apply all available points to your order.

Please refer to this help article for how to redeem your points.

Earning points through writing product reviews

You can earn points for writing reviews on any of our store products. Log in, go to My Accounts. Go to My Orders. Click on View Order. You will see that next to each item that you ordered, there is a button that says, “Review and earn points”. Click on it and you will be redirected to the product review page. Submit your review! Once your review is approved, you account will be credited with 50 points for each approved review

When will my review be approved? When can I get my points?

You will not earn points immediately. Please give approximately 2-3 working days for your review to be approved. Once approved, the points will automatically be added to your account. To view your Reviews summary, go to My Account, and then click on My Product Reviews. You will see all the reviews you have submitted and their statuses: Approved, Cancelled, Pending.

How to understand my Reviews Summary?

In your Reviews Summary, each review has a comment and a status. The comment section indicates whether you have received points for the review. The status section shows whether your review is Approved, Pending or Cancelled.

  • Approved: Review is approved, points earned.
  • Pending: Review is still pending approval, the pending points will be visible on your accoun
  • Cancelled: Review is not approved, no points earned.

Why is my review not approved?

We only approve & post reviews that are helpful, constructive and objective to other customers. An ideal review is at least 2-3 sentences, highlighting pros/cons of product, brief explanation for your opinions. Some reasons why review is not posted/not approved: 

  • Too short, not helpful/constructive/beneficial to other customers
  • Subjective, biased opinion without reasonable explanation
  • Irrelevant review not about product (e.g. delivery/customer service, etc)
  • Review about  defective product
  • Duplicated reviews are deleted (1 review per product)

How can you earn points for referring my friends?

Referring your friend has never been easier! First log into your pupsik account and click this LINK to access "My Invitations".

At "My Invitations", enter your friends' email address, add an optional message and press send. Once your friend makes his/her first purchase through your invitation, you will be awarded 250 points.

Do Pupsik points ever expire?

All points earned have expiry duration of 60 days. Points earned at different times will have different expiration dates.

Will you remind me if my points are about to expire?

Yes, we will! We will send a reminder 3 days before your points are about to expire.