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30 Day Returns
California Baby Medela JuJuBe Tula Baby Carrier Mustela Lansinoh Parklon Playmats

Return/Defect/Cancellation Policy

Note that return terms are different for defect and non-defect items.

Defects:

  1. If you received a defect item, please notify us within 7 days of receipt either by replying to your order email or by using this contact form. Please explain the nature of the defect and attach any pictures or videos, if these are deemed helpful in explaining the problem.
  2. Once the defect is confirmed, we will either send you a replacement from our own warehouse or have the supplier contact you directly to exchange.
  3. In the rare instance when defect is too complicated and cannot be clearly demonstrated by a picture or video, you can choose to send the item back to us for evaluation. We will then perform tests and/or send the item to supplier to confirm the defect. Note that the replacement will be shipped out only after the defect is confirmed which might take some time. For items with local service center, you may also approach the local service center to confirm defect. This can be faster than sending the item back to us and they will be able to issue replacement on the spot. If the item is sent back to us but we cannot confirm the defect or alleged defect is considered to be within normal range of operation, then we will have to send the item back to you at extra charge.

Non-Defects:

  1. It is OK to change your mind and return the product back to us within 30 days of receipt, provided that the plastic/box packaging that the item came in has never been opened. Please take reasonable care to ensure that any item is returned to us safely and not damaged in transit. Pupsik Studio will not be liable for any loss or damage that may be incurred in the process of shipping the item back to us. Pupsik Studio reserves the right not to accept any used items/items with packaging that has been opened before. This is to protect other customers, as nobody likes to receive any item that has been opened before. In the event a return cannot be accepted, the sender will bear all costs in having the item sent back to the sender's address.
  2. For clothing items with sizes, we allow the items to be returned after being tried on, provided that the items have not been worn or washed, and are in "as new" condition with all original tags/labels attached. Please note, “as-new” refers to both the product and its packaging and the items not in ‘as-new’ condition will be returned at the sender's expense.
  3. Do note that for products with shelf life, the expiry date we have indicated online is indicative only. Occasionally, you may receive items with expiry dates that may differ slightly from what is published online as our suppliers sometimes send us stocks with mixed expiry dates. However, the difference should not be that far off from what we have indicated online. In most cases, the product you receive should have 1-2 years shelf life unless otherwise stated on our website. Do note that we do not accept returns on items which expire in less than 6 months unless the information on the website during the point of purchase was grossly inaccurate.
  4. We do not accept walk-in returns at this point and customers are responsible for all shipping costs in sending the item back to us. We would encourage all customers to use a trackable service when returning items to our warehouse. This is to faciliate the tracking status of your own returns. Do note that we would not be able to advise on the status of your return, nor be responsible for any delays or loss, if you have chosen a non-trackable mode of return.
  5. Our 30 day return policy does not apply to items in clearance section, promo items, items purchased with certain special discount codes applied at checkout, pre-ordered goods, custom-made goods, food items, CDs, DVDs, breast pads and underwear. If you are unsure whether an item can be returned, please contact us HERE and let us know your order number and the item you wish to return before sending it back to us.
  6. All accepted returns will be strictly refunded in the form of an in-store credit which you can use to offset a future purchase with us.
  7. All returns are not entitled to our Free Shipping policy.
    • If your original order incurred a shipping fee, the full value of the returned items will be refunded (the shipping fee will not be refunded).
    • If your original order was sent with Free Shipping, then if the remaining value of the order (after deducting the value of the returned items) still exceeds S$60, then the full value of returned items will be refunded. Otherwise, Pupsik Studio will deduct a shipping fee $4.90 (small item) and $10 (large item above 2kg), $18 for XL items (playmats, gates etc) from the value of the items returned when issuing an in-store credit.
  8. Note that if you used a discount code and after item return the order no longer satisfies the terms & conditions of this code, the full discount value will be withheld from the credit refunded.
  9. The balance of reward points earned by the order will be reduced to reflect the amount of points attributable to the returned item.
  10. Please allow up to 7 days for a credit on a return to be processed and issued to you after the item is received at our warehouse.
  11. Please download and include the Returns Form below when sending an item back to us via registered post/courier (recommended). We will not be responsible for any loss, damage or delays if you choose to send any returns back to us via normal mail. Do note that we are unable to accept walk-in returns at our warehouse.

Cancellations:

Do note that we do not accept cancellations after an order is placed on our website. Should you change your mind about an order after placing it online, you can opt to return the item you do not want back to us under our return policy (see above). In the event you decide not to accept an order that is placed and reject it during delivery, a fixed $15 administrative fee would be charged.